About Workflow Items

A workflow item is something that requires the work of several people. Examples of workflow items include bugs, enhancements, vacancies, requirements. With workflow items you can control processes within your company or department, for example, in Software Development using bugs will help you manage the quality of your product. Workflow items also help the team track and coordinate their work.

In «Software Development», workflow items can be used for the following purposes:

• software bug;
• a support case;
• a help desk ticket.

In «Human Resources», workflow items can be used for the following purposes:

• a vacancy;
• a job applicant;
• a leave request.

CMW Tracker comes with a number of ready-made solutions for multiple areas of your business, each of which has its own item types. However, workflow items in CMW Tracker are configurable which means you can create any item type for any industry.