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Creating a Microsoft Installer (MSI) Log of Comindware Products

If you are experiencing a problem with installing Comindware software (installation halts/rolls back/errors out etc.), its root cause can be found by analyzing the Microsoft Installer Log. You can get this log by running the installation file with specific command line parameters as described below.

Go to the Run prompt (Start -> Run) and type in the following command:

msiexec /i msi-filepath /l*v log-filepath        

Where msi-filepath is the full path (including the file name) to the file you extract and log-filepath is the path (also including the file name) to the log file you want to save the output to.

The /i and /l*v parameters are separated with spaces from msiexec and msi-filepath
For example:

msiexec /i D:\ComindwareFolder\Comindware.Products.msi /l*v c:\log-name.log

 If there are spaces in the file path, put the path in quotation marks:

msiexec /i ""C:\Documents and Settings\User\Desktop\Comindware.Products.msi"" /l*v c:\log-name.log

Once all the parameters are in, just press “Enter” to run the command, reproduce the problem and capture the log file created in the process.

In most cases it is recommended that you also capture a Windows System Information File along with the installation log when contacting Comindware support with an installation issue.