CMW Tracker FAQ

This article provides answers to the most frequently asked CMW Tracker-related questions. This list is not intended to be exhaustive so if you don't find an answer to your question feel free to contact our support team right away.

Contents: 

• What are the possible usage scenarios for the product?
• I don’t understand the product terminology; what are the main terms used in CMW Tracker?
• How do I set CMW Tracker up to run initially?
• Do I need development skills to set up and customize CMW Tracker?
• Can you help me with the product setup?
• Do you have any workflow templates or do I create my own workflow from scratch?
• What are the system requirements for CMW Tracker?
• Can I work with my workflow tasks from MS Outlook?
• Does CMW Tracker work on mobile devices?
• Can I integrate CMW Tracker with other systems we use in our company?

Q: What are the possible usage scenarios for the product?

A: Unlike the majority of other request and task tracking products on the market, CMW Tracker can be customized to meet the tracking needs of virtually any business function you can think of. To help you realize the current possibilities of CMW Tracker, we have included pre-defined process templates for such functions as: IT Help Desk, Sales Operations, Human Resources, Finance and Administration, etc. At the same time, you are not limited to these templates and can set up your own process from scratch from scratch within the flexible product environment.

Q: I don’t understand the product terminology; what are the main terms used in CMW Tracker?

A: CMW Tracker employs a simple yet specific glossary. Once you get a basic understanding of the object structure within the product, setup and usage becomes very intuitive. If you are having trouble understanding the terms and the sequence of actions needed to set the product up, please read this article in our Knowledgebase.

Q: How do I set CMW Tracker up to run initially?

A: The process of initial setup is described in the “Quick Setup” section of our Knowledgebase. If you are using the trial version of CMW Tracker, you can also use our short interactive product tutorials available under the “Menu” tab located in the top-left corner of product interface.

Q: Do I need development skills to set up and customize CMW Tracker?

A: No! You can do all the setup within the product’s user interface. It will also be beneficial if you are familiar with MS Excel formulas since you can use similar expressions (we call it Comindware Expression Language) or some advanced calculations for your workflows in CMW Tracker. You can learn more about product customization here or request a product training session for your team.

Q: Can you help me with the product setup?

A: Yes, our product experts can help you get familiar with the product, put the system on wheels for you and train your whole team to use CMW Tracker efficiently. Learn more about all the Professional Services we offer at this page.

Q: Do you have any workflow templates or do I create my own workflow from scratch?

A: Both. We have several different workflow templates (we call them Business Applications) you can use to get started with the product quickly. Currently, we have templates for IT Help Desk, Sales Operations, Human Resources, Finance and Administration departments. These templates are fully customizable, so you can use them as a starting point and modify them to meet the needs of your team as you go.
At the same time, you can set your own process up from scratch. Here is a brief step-by-step guide on creating your own work environment in CMW Tracker.

Q: What are the system requirements for CMW Tracker?

A: On the server side, (if you run the on premise version of CMW Tracker) CMW Tracker has the following system requirements:

OS (64bit): Windows 7, , Windows 2008 server, Windows 2008 R2 server, Windows 8 Core, Pro, Enterprise editions with latest service packs, Windows 2012 R2 server
8GB RAM
IIS 7.0 or higher
.NET Framework 4.6.1
At least 300 MB storage

All you need on the client side (on machines used to access the product interface) is the latest released version of one of the supported browsers listed below. Your web browser also must support JavaScript and cookies.

Internet Explorer (versions 10, 11)

Microsoft Edge

Mozilla Firefox

Google Chrome

Safari for Mac

Safari for iOS

If you want to integrate CMW Tracker into your MS Outlook, make sure your machine is running MS Outlook 2007 or above . 

Q: Can I work with my workflow tasks from MS Outlook?

A: Yes. You can install the Outlook add-in for CMW Tracker and work with all of your tasks right from the native MS Outlook interface. Keep in mind that some of the product features such as workflow setup and reporting dashboards are not available from within the add-in (you will need to open CMW Tracker in your browser to access them). CMW Tracker for Outlook installation package is always available for download under the Menu tab of the product interface. You can learn more about the integration with Outlook in this article.

Q: Does CMW Tracker work on mobile devices?

A: CMW Tracker can be opened in any modern mobile browser,  and that will get you to the mobile version of the product, with tasks, forms etc. being optimized for mobile use. You can use both iOS and Android smartphones and tablets to use CMW Tracker. There is no need to install a standalone app.

Q: Can I integrate CMW Tracker with other systems we use in our company?

A: Yes, we offer an API that can be used for that purpose. Here is our API guide for your reference.