Comindware Support Overview
When signing up for any Comindware product subscription (either cloud or on-premise) you automatically get access to our advanced support & maintenance package that include 8x5 (Monday through Friday, 10 am-6 pm EST) access to our support professionals via email, chat and phone.
In case of a business-critical issue, the first response to your support case will be made by an engineer within 2 business hours.
The package also includes upgrade protection for the term of the subscription so you will not have to pay for the upgrades of the products you signed up for, should a new version go out.
During the trial period, you can get help from our customer support team via email or live chat. To find answers to common questions, consult with best practices and learn more about our software, feel free to visit our public Knowledgebase at any time.
|
Option |
Self Service |
Pre-sales/Trial |
Paid subscriptions |
| Program entitlement limitation and cost |
Unlimited |
30-day trial |
Subscription period |
| Channels |
Public Knowledgebase and FAQ |
Email and Chat |
Phone, Email and Chat |
| Issue types |
Any |
Any |
Any |
| Hours of support |
24x7 |
EST business hours |
EST business hours |
| First response time for critical issues |
N/A |
1 business day |
2 business hours |
| Software updates |
N/A |
Yes |
Yes |
